ASM Global / City of Oklahoma City Chesapeake Energy Arena/Cox Convention Center
“RUCKUS Analytics has significantly improved our ability to monitor and maintain exceptional Wi-Fi service quality during events at both venues. The ability to customize our own dashboard and reporting has been invaluable for insight into network behavior. The troubleshooting capability lets us drill down to the client level—enabling us to quickly resolve service-affecting issues.”
Chris Nelson, Manager, Information Technology
Mandarin Oriental Hotel Group
“When we started using RUCKUS Analytics at one of our flagship hotels, we immediately discovered new, potentially service-affecting issues that made us rethink some of our design assumptions. Once we made network adjustments, we were able to instantly observe the impact of those changes, right from our desks. Before, we would have been walking the hallways, then going back to make adjustments, then walking the hallways again. This has helped us to improve our productivity tremendously.”
Javier Garcia, Director of Global Infrastructure
Wifirst
“As a service provider with high skill in WLAN networks, our success depends on meeting customer SLAs and efficiently managing to those SLAs. That means quickly addressing issues that arise in a network. Unfortunately, it’s often difficult to pinpoint the exact cause. We were facing just such a scenario and, during weeks of troubleshooting remotely and on-site, we struggled to find the root cause. Turning on RUCKUS Analytics leads us very quickly to a potential problem on another element in network infrastructure causing roaming issues. This new tool makes our support operations dramatically more efficient.”
Emeric de Bernis, Engineering Manager
Vector Tech Group
“[When] I use, and my team of engineers uses, RUCKUS Analytics to tie into customer deployments…our mean time to resolution is a third of what it used to be.”
Jon Novakowski, Chief Visionary Officer and Co-owner
